1. My package was marked as delivered, but I never got it. Occasionally, tracking information is inaccurate, and shipments are marked as delivered before they arrive.

If you have not received your order within the estimated timing period, please email or inbox us on the Facebook page with your order number and tracking information within 14 days of the last tracking update so that we can assist you further! :)

2. Do you ship internationally?

Yes, we ship internationally via DHL. You must bear all the charges.

3. Can I cancel my orders/order?

You can cancel your order within 6hours from confirming your orders.

4. Can I get my orders within 2 days?

Yes, only if you order over BDT 5000. Please check the Online Services / Delivery Policies.

5. Where to find your orders for spot purchase?

Please, check store locations.

6. How do I use the soaps?

Please, before using our products, consult with us about your skin/hair issues.

Hence, firstly make a foam with the soap and water then apply to your face. Rub it less than 5 seconds. Using moisturizer is optional. If you feel to use then you can. Depending on your skin issues using count will vary.

Please note that, while using our products, you must not use any other non-organic skin care.

Also note, you only can mix our organic oils with other organic oils.